SHIPPING & RETURNS

1. Delivery & shipping

We deliver confirmed orders within 14 business days. We dispatch Monday to Friday, excluding public holidays.

Delivery areas and times

We deliver within the United Kingdom, to European Union member states and internationally. The 14 business day period runs from order confirmation and covers both preparation and transit, whatever the destination.

Delivery times are estimates and do not include possible delays caused by the carrier or customs authorities.

Delivery costs

The delivery cost is calculated automatically based on the destination and the delivery method you choose, and is shown clearly before you complete your order. [Free delivery on orders over [X] within the United Kingdom.]

Statutory delivery deadline

Unless we agree a different period, we deliver the goods without undue delay and within 30 days of the contract being concluded (Consumer Rights Act 2015, section 28; for EU customers, Article 18 of Directive 2011/83/EU). If we miss this deadline, you may give us a reasonable additional period, and if that also passes you may cancel the order and receive a full refund.

Customs and import charges

For cross-border deliveries (for example between the UK and the EU, or international) customs duties, import VAT or other charges may be applied at the destination. These are not included in the product price and are borne by the customer.

Receiving your parcel

Risk of loss or damage passes to you when you or a third party designated by you (other than the carrier) takes physical possession of the goods. Please check the parcel on delivery.

2. Right to cancel (14 days)

As a consumer, you have the right to cancel your order within 14 days without giving any reason and without penalty, other than the cost of returning the goods (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; for EU customers, Directive 2011/83/EU).

The cancellation period

The 14-day period starts on the day you or a third party designated by you (other than the carrier) takes physical possession of the goods. For an order with multiple goods delivered separately, the period runs from the day you receive the last item.

If we failed to inform you of your right to cancel, the period may be extended by up to 12 months. If we provide that information within this window, the 14-day period starts on the day you receive the information.

How to exercise your right

Tell us your decision to cancel by a clear statement before the deadline: by e-mail at support@angel-icon.com, by post at [return address], or by using the model form below. You may use any other unequivocal statement. We will confirm receipt of your request.

3. How to return the goods

After you have told us you are cancelling, return the goods without undue delay and within 14 days of that communication.

Condition of the goods

• Return the goods with their tags attached and, where possible, in the original packaging.
• You may inspect and try on the goods as you would in a physical shop.

You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We may deduct an amount corresponding to such diminished value from your refund.

Return costs

The direct cost of returning the goods is borne by the customer, unless we agree otherwise. [Return address: [full address].]

4. Refunds

We will refund all payments received from you, including the standard delivery costs, without undue delay and within 14 days of the day we are informed of your decision to cancel.

• Refunds are made using the same means of payment you used for the initial transaction, unless you have agreed otherwise; we do not charge any fee for the refund.
• We are not required to refund any extra cost if you chose a more expensive delivery method than the standard delivery we offer.

We may withhold the refund until we receive the returned goods, or until you supply evidence that you have sent them back, whichever is earliest.

5. Exceptions to the right to cancel

The right to cancel does not apply to certain categories of goods, including:

• goods made to your specifications or clearly personalised;
• sealed goods that are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery;
• goods which, by their nature, become inseparably mixed with other items after delivery;
• digital content supplied without a tangible medium, where performance has begun with your prior express consent.

Paintings and artworks

Every painting in the Angel Artwork collection is created individually, to order, once the order has been placed and paid for. These pieces fall under the first exception above — goods made to the customer's specifications — and therefore carry no 14-day right to cancel and cannot be returned or refunded once the order is confirmed.

This exception concerns only the right to change your mind. If a piece arrives damaged, does not match its description or is faulty, your statutory rights are unaffected and we will replace it or refund you in full.

These exceptions are those set out in the applicable law (Consumer Contracts Regulations 2013 in the UK; Directive 2011/83/EU for EU customers) and apply only where the legal conditions are met.

6. Model cancellation form

You may use this model to exercise your right to cancel (completing it is not mandatory):

To H3O2 LTD, 128 City Road, London, EC1V 2NX, United Kingdom, support@angel-icon.com: I hereby give notice that I cancel my contract of sale of the following goods: [product description / order number]. Ordered on / received on: [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]. (Signature of consumer – only if this form is notified on paper.)

7. Your legal rights on quality

Independently of the right to cancel, goods must be of satisfactory quality, as described and fit for purpose (Consumer Rights Act 2015). If a product is faulty, you are entitled, under the conditions set by law, to reject the goods, to a repair or replacement, or to a price reduction.

You generally have the right to reject non-conforming goods and receive a full refund within 30 days of receipt (the short-term right to reject).

These legal rights do not cover normal wear and tear or damage caused by misuse, and are not affected by any additional commercial guarantee.

8. European Union customers

If you are a consumer resident in the European Union, you benefit from equivalent rights under EU law, regardless of the fact that the seller is registered in the United Kingdom:

• a 14-day right of withdrawal, under Directive 2011/83/EU on consumer rights;
• a legal guarantee of conformity of at least 2 years from delivery, under Directive (EU) 2019/771;
• delivery of the goods without undue delay and within 30 days at the latest, unless otherwise agreed.

These rights apply in addition to those described above and do not limit them.

9. Complaints and dispute resolution

For any complaint about your order, delivery or return, write to us at support@angel-icon.com. We make every effort to resolve any issue amicably.

EU consumers may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. UK consumers can contact the competent consumer advice services.