FREQUENTLY ASKED QUESTIONS

Delivery takes up to 14 business days from order confirmation, whatever the destination. That period covers both preparing your order and transit.

The cost depends on the destination and the delivery method you choose, and is shown clearly before you place your order. [Free delivery on orders over [X] within the United Kingdom.]

Yes, we ship to the European Union and internationally. Cross-border shipments may be subject to customs duties and import VAT at the destination, which are borne by the customer.

Once your order ships you receive a confirmation e-mail with a tracking link. You can also track your order from your account.

Yes. You have the right to cancel your order within 14 days of receipt without giving a reason (Consumer Contracts Regulations 2013 in the UK; Directive 2011/83/EU for EU customers). Paintings from the Angel Artwork collection are the exception, as they are made to order. See the Shipping & Returns page for the full steps.

Tell us your decision to cancel within 14 days of receiving the goods, then return the goods within 14 days of that communication.

We refund within 14 days of the day you inform us of your cancellation, including the standard delivery cost, using the same payment method. We may withhold the refund until we receive the goods or proof that you have sent them back.

The direct cost of returning the goods is borne by the customer, unless we agree otherwise. Goods must be returned in good condition with their tags attached.

Yes. Paintings from the Angel Artwork collection are created individually, to order, so they cannot be returned or refunded once the order is confirmed. The same applies, by law, to personalised goods and to sealed goods unsealed for hygiene or health reasons. If an item arrives damaged or faulty, however, your statutory rights are unaffected.

Goods must be of satisfactory quality and as described (Consumer Rights Act 2015). You can generally reject non-conforming goods and get a refund within 30 days of receipt. EU customers benefit from a legal guarantee of conformity of at least 2 years (Directive (EU) 2019/771).

Write to us at support@angel-icon.com. If you are not satisfied with the outcome, EU consumers can use the ODR platform (ec.europa.eu/consumers/odr), and UK consumers can contact the competent consumer advice services.